Return and Refund Policy

Last updated: 2026-09-01

At Rototricot, each product is carefully inspected before being shipped to ensure that it meets our quality standards.

Returns – Change of Mind

If you simply change your mind, you have 10 days following receipt of your order to request a return.

To be eligible for a return, the Rototricot must be in its original condition, undamaged, and free of any signs of wear resulting from use.

Return shipping costs related to a change of mind are the responsibility of the customer.

To request a return, please contact us at the email address provided on our website, specifying your order number and the reason for the return. We will provide you with the return instructions.

The product must be returned in packaging that adequately protects it during shipping.

Once the product has been received and inspected, the refund will be issued to the payment method used for the original purchase.

Original shipping costs are not refundable in the case of a simple change of mind, except where required by law.

Product Damaged During Shipping

All Rototricot products are inspected before shipping and carefully packaged.

If your order arrives damaged, please contact us within 48 hours of receiving your order and provide us with photos of the damaged product, the outer packaging, and the inner packaging. These photos are necessary for us to assess the damage and, where applicable, file a claim with the carrier.

Please keep the product and all of its packaging until we provide you with further instructions.

We will handle the situation and, depending on the circumstances, may repair, replace, or refund the product.

When returning the product is necessary due to damage that occurred during shipping, Rototricot will cover the reasonable return shipping costs.

Rototricot will then handle, where applicable, any claim with the carrier.

Defective or Non-Conforming Product

If you receive a product with a defect, manufacturing issue, or a product that does not match your order, please contact us as soon as possible.

We will assess the situation and offer an appropriate solution, which may include a repair, replacement, or refund.

When the issue is covered by applicable warranties, Rototricot will cover the reasonable costs necessary to resolve the situation.

Made-to-Order Products

Certain Rototricot products are identified as “Made to Order.”

If you wish to cancel a made-to-order purchase, please contact us as soon as possible. If production has not yet begun, we will make every effort to cancel the order.

Once production has started, the applicable conditions may differ from those for a ready-to-ship product.

The rights and remedies provided by applicable laws remain applicable in all cases.

Refunds

When a refund is approved, it will be issued to the payment method used for the original purchase.

We will process the refund as soon as reasonably possible after receiving and inspecting the returned product, or after determining that a refund is the appropriate solution.

Legal Warranties

This policy does not limit any rights or remedies you may have under applicable laws in Quebec and Canada, including legal warranties applicable to goods sold by a merchant.

For any questions regarding a return, a damaged product, or a refund, please contact us. We will seek a simple and fair solution.